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Impacts of extreme weather events on digital platform workers

Extreme weather eventsexperienced by digitalplatform workersWorker resilience andresponses to extremeweather eventsImpacts of extremeweather events on digitalplatform workers

Extreme weather events experienced by digital platform workers

How many digital platform workers are impacted by extreme weather events?

All sectors


Food delivery


Ridesharing


Home services

What extreme weather events are digital platform workers experiencing?

79%
Excess Rains
60%
Air pollution
59%
Increasing heat
59%
Increasing cold
38%
Floods
16%
Not impacted by extreme weather events
9%
Landslides/
mudslides
7%
Droughts
5%
Thunderstorms
5%
Increased unpredictability of weather

The following sections represent experiences of those workers who reported being impacted by one or more extreme weather events.

Impacts of extreme weather events on digital platform workers

What work impacts are digital platform workers facing due to extreme weather events?

Across sectors, 77% of workers reported that extreme weather events impact their work, particularly because of the delays they face in providing services. Other significant impacts included wage loss due to low orders (36%) or operational disruptions (34%) and increased operational costs due to damage to packages or vehicles (32%). Notably, 66% of the home service workers surveyed experienced work-related impacts, fewer than in ridesharing and food delivery.

“

During storms and rainfall, poor network conditions cause the app to malfunction, leading to fewer orders. Roads get muddy and waterlogged, which causes scooters to slip and delays the work. These are some of the difficulties I’ve faced. During these harsh weather, I get sick and can’t work at all.”

Lalita, ridesharing worker

Delivery worker

How do climate and weather events impact your working conditions as a digital platform worker at your current location of work?

What household impacts are digital platform workers facing as a result of extreme weather events?

Close to 60% of workers reported health-related issues, while 50% reported damage to transportation routes, particularly in food delivery and ridesharing. 33% of workers also reported reduced ability to buy food. However, 48% of home services workers, comparatively fewer than in ridesharing and food delivery, reported household impacts.

“

During extreme heat, it becomes difficult to ride the bicycle, causes headaches, and due to dehydration, it becomes impossible to continue working. In such situations, I’ve had to take medicine and rest in my room for about two hours. Recently, due to the changing weather, I couldn’t go to work for two days because of a fever from doing food delivery in such conditions, and I did not receive any wages for those days.”

- Jatin, food delivery worker

Delivery worker

How do weather events/climate impact your household?

Worker resilience and responses to extreme weather events

What external support is available to digital platform workers during/after extreme weather events?

Across sectors, 85% of the workers reported not receiving any assistance in dealing with the impacts of extreme weather events. Out of the workers who received some form of external support, emergency relief services from the government were the most prominent.

“

It would have been good if we were supported because due to the rain and heat, it becomes difficult to do the work. If the platform had provided boots and raincoats during heavy rainfall, or caps during intense heat, it would have been helpful.”

- Milan, food delivery worker

Delivery worker

What type of assistance/support did you receive?

All sectors


Food delivery


Ridesharing


Home services

*Types of assistance received includes emergency relief from the government, emergency relief from NGOs, compensation from platform, incentives from platform, healthcare support.

How are digital platform workers coping with the impacts of extreme weather events?

49% workers relied on financial support from friends and family to cope with the impacts of extreme weather events, and 32% reported dipping into their savings.

“

During the flood, there was no electricity. We had to live in the dark. We couldn't charge our mobiles. Without mobile charging, I couldn't go out for rides and start my work. I’m currently living in a rented place. Since I don’t have any relatives or acquaintances here, I borrow money from my village when needed”

- Rishul, ridesharing worker

Delivery worker

How do you cope with these impacts of extreme weather events at your current location of work?