86% of Indian workers reported paying a fee for platform onboarding. In the home service sector, 84% reported qualifying interview processes and 75% reported skills demonstration as required for onboarding.
69% of platform workers across sectors reported not receiving contracts. All of them received adhesion contracts, meaning they had no scope for workers to decide their work agreements.
71% of platform workers reported that guidelines were set up by platforms which they needed to follow to ensure their accounts remained operational.
99% of workers reported their performance would be evaluated, mainly through customer ratings, which would impact work allocation patterns for 75% of workers who reported being monitored.
