Working in the digital platform economy

43% Filipino workers reported paying some form of fee during the onboarding process.
The majority of the workers reported receiving contracts, except in home services where only 10% of home service workers reported receiving contracts.
More than 70% of platform workers across sectors reported having to adhere to a diverse set of guidelines to continue working on the platform.
68% of platform workers reported that their performance would be evaluated based on customer ratings.

Working norms for platform workers

Requirements for platform onboarding

Proportion of workers who receive contracts and type of contracts

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Agreed upon terms, if there is no written contract

Type of contract

Contract violations experienced by workers

Guidelines to be followed by workers to keep their accounts active on the platforms

Parameters monitored by platforms to evaluate performance of workers

How do ratings influence digital platform workers?