DOWNLOAD REPORT
For a majority of the workers across the three sectors, weekly earnings range between 2,500 to 7,500 taka weekly. In the home service sector, however, 44% of workers are below this 2,500 taka range.
Payment calculation models differ across sectors. Food delivery and ridesharing workers receive payments after every task. In home services, a notable portion of workers are either paid based on hours of work or receive fixed wages
Almost one-third of platform workers mentioned facing payment related challenges related to unpaid wages or delayed payment.
I had a problem once or twice. One time, before starting a trip, the app showed the fare as 165 taka, but at the end of the trip, the bill came to 115 taka. I don't really understand many of the options on the mobile app, and I don't know how to file a complaint. So, I just took the money the passenger gave me and didn't make any complaint to the app”
More than half of the workers across sectors reported not receiving any incentives. Workers who did receive them, generally reported receiving incentives in the form of bonuses and tips from customers, or as a reward for completing more tasks or working during specific hours or shifts. In this way, platforms incentivise workers to extend working hours, functionally limiting their flexibility to choose hours and tasks independently.
For the majority of platform workers, working more than 8 but less than 12 hours is common. A significant proportion report irregular working hours. Across sectors, over 90% mentioned that they see their engagement in platform work as full-time.
Workers reported facing road safety related risks, health issues and stress and anxiety related to meeting targets.
The platform does not provide any support. In the training, they didn’t say anything about what to do if an accident happens. I have had an accident, but I didn’t inform the platform of that reason. I haven’t heard of anyone who got any help from the platform after an accident.”
