DOWNLOAD REPORT
A significant proportion of workers earn a weekly wage of IDR 1.000.000 to 1.500.000, with a considerably large section of home service workers lying in the lowest range.
Across the three sectors, workers reported that their payments are calculated on a per task basis. Food delivery and ridesharing workers report distance-based payment calculations.
33% experienced delays in payment, ~31% reported unfair penalties and 33% reported facing no challenges in receiving payments. In the home services sector, half of the workers mentioned delayed payments. Unfair deductions also emerged as a prominent area of concern for workers.
“The payment issue I’ve experienced is related to deductions that don’t seem fair. On my platform, there are often promos during certain times or for VIP customers. Specifically for non-cash payments, I can't see in the app how much the customer paid for the trip. I only receive a notification showing how much I earned from each completed order. For example, if the fare is IDR 50,000 and the customer uses a few promo discounts—such as service promos and VIP discounts totaling IDR 15,000 —then the customer only pays IDR 35,000. After the platform’s deduction, the amount I receive might only be around IDR 25,000 to 26,000. In my opinion, the deduction doesn’t seem fair.”
Among workers who receive incentives, bonuses and tips from customers are commonly reported. Further, across the three sectors,almost 90% of workers reported receiving incentives for completing more tasks. A smaller proportion mentioned receiving incentives for working during specific hours or shifts and for extending their working hours.
Among workers who receive incentives, bonuses and tips from customers are commonly reported. Further, across the three sectors,almost 90% of workers reported receiving incentives for completing more tasks. A smaller proportion mentioned receiving incentives for working during specific hours or shifts and for extending their working hours.
A majority of workers reported working between 8 to 12 hours, with over 82% reporting full time engagement in platform work. Workers in the food delivery and ridesharing sector also reported working more than 12 hours. An equal share of Indonesian platform workers reported having regular and irregular working hours respectively.
Digital platform workers in Indonesia reported facing risks at work, including road safety risks,health and injury concerns, and stress and anxiety driven by deadlines and targets.
“I once fell off my motorcycle while delivering an order to a customer’s house. It was drizzling, and I increased my speed so the customer’s order wouldn’t get wet. Because I was in a hurry, I didn’t notice the uneven road ahead. When I fell, some residents helped me, guided me to the sidewalk, and saved my motorcycle. I suffered injuries around my legs, including a broken ankle, and my motorcycle was scratched. I reported the incident to the platform one hour after it happened. The platform only covered medical expenses when I was treated at a hospital. However, for the healing process of my broken ankle, there was no financial assistance, because I received treatment at a bone clinic. It took me six months to recover, with several visits to the clinic for check-ups, but the platform did not provide any financial support.”
