DOWNLOAD REPORT
Nepali platform workers report earning between NPR 4,000 and NPR 11,000 weekly. In ridesharing, workers are able to earn above this range, with workers making more than NPR 27,000 at the highest end.
For a large proportion of workers, payments are calculated on a per task basis. In home services, a small share indicated predecided wages based on contracts and a majority reported monthly payments.
Across sectors, ~60% of workers reported facing no issues in receiving payments. 33%, however, experienced delays in payments.
I do face issues sometimes with payments when the server goes down and am not able to receive online payments. If there is no change, I get paid less. If we complain and share feedback, the platform does not do anything for us and are more concerned for their customers. We receive a lesser number of orders if we receive a poor rating. If the customer to whom we deliver food does not rate us, we do not receive any further orders from them.”
Platform workers in Nepal report receiving incentives in the form of bonuses and tips from clients. However, a significant share of home service workers report no incentives and instead receive some in kind compensation like clothing and food items apart from bonuses and tips. Workers reported receiving incentives for completing tasks, working specific hours or shifts, and extending working hours.
Platform workers described being employed for between 8 and 12 hours a day. Some workers also reported working beyond 12 hours. In food delivery and home services, workers reported having regular working hours.
Workers reported that digital platform work creates road safety and health related risks.
We are constantly at risk while riding on the roads. The accident rate is increasing and it is mostly bike riders who get into accidents.”
